Mithos

What we do

Practical Power Platform services, built to last

Whether you're starting fresh or fixing what's already there, we focus on the outcomes that matter to your organisation.

Dynamics 365 Customer Service

Case management built around how your team works: a triage clock on every new case, priority-based response SLAs, and pause and resume while you wait for information.

Typical outcomes

  • Every new case starts a triage timer automatically
  • P1 to P5 response SLAs that keep the remaining time when paused
  • Clear SLA status on every case, from in progress to noncompliant

Power Pages portals

Custom Liquid pages and branded layouts that give your customers secure, simple self-service.

Typical outcomes

  • Detail pages for cases, tasks, supplies, contracts, site contacts and tenancy schedules
  • SLA status and due dates shown on the case page
  • Dashboard tiles showing each customer's own open, resolved, in-SLA and out-of-SLA cases

Dashboards and reporting

Native Dataverse dashboards and views that show what needs attention, with no Power BI and no extra licensing.

Typical outcomes

  • Team, personal and management dashboards for SLA, pause and breach status
  • Counts checked against real case data before sign-off
  • Sensitive views restricted to named people by security role

Power Automate workflows

Scheduled flows that send the right email at the right time, then record that they did.

Typical outcomes

  • Alerts to case owners at 24 hours and 2 hours before a deadline
  • Client chase emails on a set schedule that stop once information arrives
  • A permanent log of every alert and chase sent, with duplicates prevented

Procurement and commercial tracking

One place to see supplies, contracts and client agreements, and where the risk sits.

Typical outcomes

  • Out-of-contract supplies by risk, owner, client and next action
  • Working-day KPIs that follow your agreed calendar and bank holiday rules
  • Client agreements rated red, amber or green, with month-on-month movement

Data model, security and support

Solid Dataverse foundations: the fields, rules and permissions that keep records consistent.

Typical outcomes

  • Escalation and rework tracking added to existing records, with validation
  • Security roles that show sensitive dashboards only to named people
  • Handover notes and short process guides for your team

Let's make your Dynamics 365 work harder

Tell us where things are stuck. We'll reply within one working day with honest, practical next steps.

Book a free consultationinfo@mithos.co.uk