Customer Service
SLA, triage and breach alerting
A triage clock on every new case, P1 to P5 response SLAs, pause and resume, and email warnings before a breach.
Read the case studyDynamics 365 and Power Pages, delivered properly.
We help UK organisations turn Microsoft's platform into systems their teams and customers actually enjoy using.
What we focus onCase managementSLAs and alertingPower Pages portalsDashboardsProcurement trackingAutomation
Focused expertise where it matters
We specialise in the parts of the Power Platform that make the biggest difference day to day.
Customer Service
Triage timers, priority SLAs and breach alerts that your team can trust.
Power Pages portals
Branded, secure self-service pages your customers find easy to use.
Dashboards
Team, personal and management views built natively in Dataverse.
Automation
Scheduled flows for alerts and client chasing, with a log of everything sent.
Procurement tracking
Out-of-contract supplies, renewals and client agreement risk in one place.
A simple, transparent process
Four stages, with a clear checkpoint at the end of each one.
01
Discover
We confirm the problem, who it affects and what done looks like, in a written scope.
02
Design
We settle the open questions on data, security and rules before anything is built.
03
Build
We configure and test in a sandbox first, then check results against your real data.
04
Handover
User acceptance testing with a named sign-off owner, then deployment and short guides.
What we've built
- P1–P5
- priority SLAs with pause and resume
- 5
- automated SLA email alerts, every one logged
- 3
- dashboards: team, personal and management
- 0
- extra licences for our Dataverse dashboards
Dashboards
Procurement and contract renewal dashboard
One dashboard for out-of-contract supplies, upcoming renewals, SLA performance and risk.
Read the case studyAutomation
Rework tracking and automated client chasing
Reissued work measured by cause and cost, and tenancy schedule chases sent automatically.
Read the case studyLet's make your Dynamics 365 work harder
Tell us where things are stuck. We'll reply within one working day with honest, practical next steps.